Employment Opportunities at Dressage Extensions

About Dressage Extensions:

Dressage Extensions is a Dressage specialty company serving the Dressage community for over 30 years. Dressage Extensions provides the premier Dressage Catalog specializing in tack and riding apparel for the discerning dressage rider.

Working Here:

We are looking for energetic and dedicated people to join our team. At Dressage Extensions you will enjoy a fast-paced environment driven by dynamic, hard-working people who are passionate about our brand. Dressage Extensions offers competitive pay, benefits, and a generous employee discount.

Open Positions:

Customer Service Representative - Web Order Specialist

Job Summary:

The Customer Service Representative - Web Order Specialist is responsible for the entering and monitoring of all orders submitted on our website. Ensures that the website and website orders are accurate with regards to price, product availability and contains accurate descriptions of all merchandise to attract new and repeat visitors; and ensures a smooth ordering process by monitoring order traffic, tracking orders, and following up with consumers to assess customer satisfaction via email or telephone.

  • Answer customer question and provide billing solutions
  • Resolve customer issues, assist with finding the best product for their needs.
  • Ensure customer satisfaction
  • Work with a sense of urgency while maintaining accuracy
  • Maintain a good attendance record.
  • Reviews orders that are downloaded for accuracy and completeness before they are released in the Accuterm system.
  • Enter any orders that bounce out to be entered manually due to special information needs.
  • Contact customers when necessary via email or phone to clarify information and inform customers of inventory or payment discrepancies.
  • Deep knowledge of equestrian products and services with the ability to confidently convey this information effectively to customers (Preferred)
  • Customer service experience (Preferred)
  • Excellent computer skills, email, Internet products
  • Ability to learn proprietary computer programs for use in order processing and inventory management
  • Strong communication (verbal and written) skills
  • Strong sales or customer service experience
  • Strong attention to detail and organizational skills
  • Customer Service oriented
  • Establish and maintain cooperative and effective working relationships
  • Work effectively as a team member
  • Comfortable with working against established goals and metrics
  • Ability to work Full-time, Monday-Friday 8am to 4:30pm with occasional over-time
  • Ability to lift 40 pounds and climb ladder when assisting warehouse team

Qualified applicants, please send resume and cover letter to: Lkuric@dressageextensions.com

Warehouse Associate

Job Summary:

The Warehouse Associate is responsible for maintaining the day to day warehouse functions supporting the management and processing of all orders submitted on our website or via phone for an Equestrian retail store and online fulfillment center.

  • Contribute to daily inbound or outbound warehouse operations.
  • Receive, check in and put away stock with a sense of urgency while maintaining accuracy.
  • Assemble, keenly inspect and assess product condition to ensure first-quality level check before entering merchandise into inventory.
  • Receive, inspect, document and process all client returned merchandise in a timely manner.
  • Carefully inspect outbound packages.
  • Support UPS, Freight, Returns and Retail Operations department as needed.
  • Continuously seek to eradicate operational inefficiencies and performance gaps.
  • Maintain documentation and records of items pick and put away locations and/or quantities.
  • Recognize and bring issues to light such as but not limited to product, paperwork, labeling, or other errors as well as product damage or expiration.
  • Meet schedules and timelines.
  • Maintain storage areas and warehouse equipment in a neat, clean, orderly and safe manner.
  • Perform other duties as assigned.
  • Strong verbal and written communication skills
  • Previous Warehouse experience preferred
  • Strong attention to detail
  • Ability to work with a team to accomplish a common goal
  • Ability to learn quickly and thrive in a fast-paced environment
  • Ability to learn and adapt within the organization in a positive manner
  • Physical stamina, ability to frequently lift, push and carry up to 50 lbs.
  • Ability to withstand prolonged standing, twisting, stooping, kneeling, squatting, bending and/or climbing
  • Ability to meet multiple deadlines in a fast-paced environment
  • Self-starter with strong work ethic and ability to prioritize
  • Enjoys being part of a winning team, doing what it takes to ensure the team wins
  • Can do attitude with a passion for excellence
  • Ability to work Full-time, Monday-Friday 8am to 4:30pm with occasional over-time
  • Knowledge of equestrian products (Preferred)

Qualified applicants, please send resume and cover letter to: Lkuric@dressageextensions.com

EEO Statement:

Dressage Extensions is an Equal Opportunity/Affirmative Action Employer dedicated to a policy of compliance with all federal, state, and local laws regarding nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.