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Customer Service Information Page

Contact Western Rider for all your riding needs. If there is a product you need but simply cannot locate, give our Finder Service a try. Call or Email any information about the product and let us track it down for you. We'd love to help!

Customer Service Hours (Eastern Time):
  • EVERY DAY - Mon-Sun: 9:00am - 9:00pm
Contact Customer Service: When shopping the Western Rider website, you won't be left on your own! You now have all the benefits of live customer service support with the convenience of online shopping.
  • Chat with one of our customer service representatives
  • Email us at CustomerService@westernrider.com
  • Call toll-free: 805-905-4515
  • Fax: 978-952-6633
  • By Mail

     Western Rider
     525 Great Rd
     Littleton, MA 01460

  • Contact the CEO: We Listen


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Need help finding what you need?

    Using On-site Search

    If you have an idea of what you're looking for, but don't have a catalog available to you, you can take advantage of our on-site search feature. Enter a keyword or phrase related to what you're looking for, and click the magnifying glass icon, or press enter. You will be taken to a results page with all items match your search.

    Our search box is located at the top-right of most site pages.

    Browsing Website Categories

    If you would rather browse our assortment of equestrian products, we suggest you explore our site's many categories. Organized by type of product and specific product features, our categories will help you navigate through our wide selection of quality products. Our categories include many helpful filters to help you find what you're looking for, and discover new and exciting products.

    **Looking for an item you can not find on the site? Submit an inquiry via email to Customerservice@westernrider.com and we'll be delighted to research it and get back to you.
    Please include any and all relevant information, e.g. where you've seen the product, your desired size and color, and so on.

    International Orders For specific questions regarding international orders, item availability, shipping, or other inquiries, please contact a customer service representative by phone 1-800-905-4815 or Email

    Cancelling an Order If you need to cancel an order after completing checkout, please contact a customer service representative by Phone 1-800-905-4815 or Email as soon as possible.

    Can't Find What You're Looking For? Shop Western Rider for all your riding needs. If there is a product you need but simply cannot locate, please contact us and let us track it down for you.