Customer Service Information Page

Contact Western Rider for all your riding needs. If there is a product you need but simply cannot locate, give our Finder Service a try. Call or Email any information about the product and let us track it down for you. We'd love to help!

Customer Service Hours (Eastern Time):

EVERY DAY - Mon-Sun: 9:00am - 9:00pm

Contact Customer Service: When shopping the Western Rider website, you won't be left on your own! You now have all the benefits of live customer service support with the convenience of online shopping.

Chat with one of our customer service representatives
Email us at CustomerService@westernrider.com
Call toll-free: 805-905-4515
Fax: 978-952-6633
By Mail

Western Rider
525 Great Rd
Littleton, MA 01460
Contact the CEO: We Listen

Forgot your Password? Click here

Need help finding what you need?

Using On-site Search

If you have an idea of what you're looking for, but don't have a catalog available to you, you can take advantage of our on-site search feature. Enter a keyword or phrase related to what you're looking for, and click the magnifying glass icon, or press enter. You will be taken to a results page with all items match your search.

Our search box is located at the top-right of most site pages.

Browsing Website Categories

If you would rather browse our assortment of equestrian products, we suggest you explore our site's many categories. Organized by type of product and specific product features, our categories will help you navigate through our wide selection of quality products. Our categories include many helpful filters to help you find what you're looking for, and discover new and exciting products.

Customerservice@westernrider.com

Please include any and all relevant information, e.g. where you've seen the product, your desired size and color, and so on.

International Orders

Cancelling an Order

Can't Find What You're Looking For?

Method	Under $45	Over $45	DETAILS: MOST IN-STOCK ORDERS SHIP WITHIN 1-2 BUSINESS DAYS
Economy	$5.95	FREE	Order arrives 2-9 business days from shipment date depending on receipt location (in the 48 states and does not include oversized items). Carrier = USPS, Fedex, or UPS, whichever is most economical. Delivery window not guaranteed.
Standard Ground	$12.95	$5.00	Order arrives 2-5 business days (Monday-Friday) from shipment date. Not available for shipments to P.O. Boxes.
Guaranteed 3-business day	$19.95	$12.00	Orders are prioritized to arrive within 3 business days (Monday-Friday) if the order is placed by 2pm ET, Monday-Friday. If you need an expedited order between 3-4pm ET, please call customer service. Not available for shipments to P.O. Boxes.
Guaranteed 2-business day	$24.95	$17.00	Orders are prioritized to arrive within 2 business days (Monday-Friday) if the order is placed by 2pm ET, Monday-Friday. If you need an expedited order between 3-4pm ET, please call customer service. Not available for shipments to P.O. Boxes.
Guaranteed Next business day	$34.95	$27.00	Orders are prioritized to arrive on the next business day (Monday-Friday) if the order is placed by 2pm ET, Monday-Friday. If you need an expedited order between 3-4pm ET, please call customer service. Not available for shipments to P.O. Boxes.
Guaranteed Next Day Saturday	$49.95	$42.00	Orders are prioritized to arrive on Saturday if the order is placed by 2pm ET on Friday. Not available for shipments to P.O. Boxes.

Ship Method	Under $45	Over $45	Details
Standard	$24.95	$17.00	Order arrives 6-9 business days (Monday-Friday) from shipment date depending on receipt location. These orders typically ship within 24-48 hours of the order being placed.
Guaranteed 2 Business Days	$44.95	$37.00	Orders are prioritized to arrive within 2 business days (Monday-Friday) if the order is placed by 2pm ET. Not available for shipments to P.O. Boxes.
Guaranteed Next Business Day	$54.95	$47.00	Orders are prioritized to arrive on the next business day (Monday-Friday) if the order is placed by 2pm ET. Not available for shipments to P.O. Boxes.

Description	Style
Regular order of initials (example Emily Jane Smith = EJS)	A, B, G
Traditional monogram order of initials (example Emily Jane Smith = ESJ)	C, DD, F, H, K, BB, CC, EE, FF, KK, LL
First and Last Initial (example Emily Smith = ES)	L, M, Y
Single Initial (example Emily Smith = E)	D, AA, J, GG, N, P, Q, V, X, W, Z
Spelled out Name (example Emily Smith = Emily)	E, R, S, T
Please allow extra delivery time for monogrammed products.

Customer Service Information Page

Need help finding what you need?

Shipping to the 48 Contiguous U.S. states

Shipping to AK, HI, PR and VI