Dear Customers,
Ovation Protégé Matte Helmet and Ovation Protégé Helmet Pending Voluntary Product Recall Announcement- December 23, 2022 – 2p EST
The US distributor of Ovation helmets, English Riding Supply (ERS), has notified Dover Saddlery of a pending voluntary recall of some its Protégé Matte Helmets (Dover Saddlery item # 36589) and Protégé Helmets (Dover Saddlery item # 36587). ERS has determined that some of its Ovation Protégé model equestrian helmets may not comply with ASTM F1163-15 impact test requirements even though the Safety Equipment Institute (SEI) has certified the Ovation Protégé as compliant with the ASTM F1136-15 requirement for many years. According to ERS, Impacted Ovation Protégé helmets at this time have a manufactured date stamp (located inside the helmet) from December 2020 – December 2022.
Out of an abundance of caution, ERS has suggested that owners of Ovation Protégé Matte and Ovation Protégé helmets in only this date range should discontinue use and bring back to the point of sale for an exchange of an Ovation Deluxe Schooler helmet. ERS and Dover Saddlery apologize for this inconvenience; safety is our number one priority.
Please feel free to contact us at DoverSaddlery.com/chat or email customerservice@doversaddlery.com with questions, we are standing by to help facilitate your return.
6 lb. German Horse Muffins
We would like to inform you there has been a recall on the 6 lb. German Horse Muffins, manufactured November 29, 2018, lot # 8333, due to a quality control problem. The lot number can be found at the bottom of the bag on a small white sticker. The company believes this is an isolated incident but we want to make you aware as an additional precaution.
Banixx
Banixx has issued a recall on their Wound Care 16oz, product # 0220012 and Banixx Shampoo 16oz, product number # 0220464, lot numbers 16165 or 16166. The lot number is located on the back of the bottle by the bar code and appears sideways along the bar code with the expiration date. Banixx states this is an isolated incident of quality control and is not based on the effectiveness of the solution nor the safety of the product.
Charles Owen Halo & Halo Luxe Riding Helmet
Effective immediately, Charles Owen has recalled the Halo & Halo Luxe Riding Helmet in size Medium 6 7/8, 7, 7 1/8, in all colors and styles. The helmet was originally subject to, and passed, the following standard safety helmet tests.
Serial/Batch Numbers: 63752 62483 62490 62487 62485 62484 64796 64810 64799 64801 64804 64805 64806 62493 62489 62482 65390 65016 65013 65014 64865 69360 72590 72591 71461 69359 69362 69363 71458 71452 73339 73340 73230 73231 73232 71456 71457 71459 71462 71463 71464 71466 71467 71468 71475 73448 73453 73457 73459 73543 71469 71477 73444 73446 73447 73449 73450 73451 73452 73454 73456 73458 73460 73474 68014 73473 73478 73445 73461 73462 73463 73464 73465 73470 73471 73472 73475 73476 73477 73479 67994 67996 68007 68010 68011 68012 68017 68018 68019 68022 68027 68009 73258 71450 71451 71454 71465 71470 71472 71474 71476 71478 71479 71482 71483 71486 71487 71488 71489 73455 73852 73849 68021 68025 71453 74570 74586 74590 74678 74679 74681 74683 74684 74685 74689 74691 74692 74877 74878 74880 67997 68008 73257 73260 71460 71481 71484 74440 74451 74452 74453 74456 74469 74573 74589 74593 74615 74458 67993
Upon further testing, a potential fault was found in a small sample which could mean, under some conditions, the inner of the element might detach from the shell. Please note that this recall does not apply to Small or Large Halo Riding Helmets . All of the helmets noted are to be recalled and should be returned to the point of sale. Please contact Dover Saddlery with return questions.
Please contact us at DoverSaddlery.com/chat or email customerservice@doversaddlery.com with questions.
Ovation Protégé Matte Helmet and Ovation Protégé Helmet Pending Voluntary Product Recall Announcement- December 23, 2022 – 2p EST
The US distributor of Ovation helmets, English Riding Supply (ERS), has notified Dover Saddlery of a pending voluntary recall of some its Protégé Matte Helmets (Dover Saddlery item # 36589) and Protégé Helmets (Dover Saddlery item # 36587). ERS has determined that some of its Ovation Protégé model equestrian helmets may not comply with ASTM F1163-15 impact test requirements even though the Safety Equipment Institute (SEI) has certified the Ovation Protégé as compliant with the ASTM F1136-15 requirement for many years. According to ERS, Impacted Ovation Protégé helmets at this time have a manufactured date stamp (located inside the helmet) from December 2020 – December 2022.
Out of an abundance of caution, ERS has suggested that owners of Ovation Protégé Matte and Ovation Protégé helmets in only this date range should discontinue use and bring back to the point of sale for an exchange of an Ovation Deluxe Schooler helmet. ERS and Dover Saddlery apologize for this inconvenience; safety is our number one priority.
Please feel free to contact us at DoverSaddlery.com/chat or email customerservice@doversaddlery.com with questions, we are standing by to help facilitate your return.
6 lb. German Horse Muffins
We would like to inform you there has been a recall on the 6 lb. German Horse Muffins, manufactured November 29, 2018, lot # 8333, due to a quality control problem. The lot number can be found at the bottom of the bag on a small white sticker. The company believes this is an isolated incident but we want to make you aware as an additional precaution.
Banixx
Banixx has issued a recall on their Wound Care 16oz, product # 0220012 and Banixx Shampoo 16oz, product number # 0220464, lot numbers 16165 or 16166. The lot number is located on the back of the bottle by the bar code and appears sideways along the bar code with the expiration date. Banixx states this is an isolated incident of quality control and is not based on the effectiveness of the solution nor the safety of the product.
Charles Owen Halo & Halo Luxe Riding Helmet
Effective immediately, Charles Owen has recalled the Halo & Halo Luxe Riding Helmet in size Medium 6 7/8, 7, 7 1/8, in all colors and styles. The helmet was originally subject to, and passed, the following standard safety helmet tests.
Serial/Batch Numbers: 63752 62483 62490 62487 62485 62484 64796 64810 64799 64801 64804 64805 64806 62493 62489 62482 65390 65016 65013 65014 64865 69360 72590 72591 71461 69359 69362 69363 71458 71452 73339 73340 73230 73231 73232 71456 71457 71459 71462 71463 71464 71466 71467 71468 71475 73448 73453 73457 73459 73543 71469 71477 73444 73446 73447 73449 73450 73451 73452 73454 73456 73458 73460 73474 68014 73473 73478 73445 73461 73462 73463 73464 73465 73470 73471 73472 73475 73476 73477 73479 67994 67996 68007 68010 68011 68012 68017 68018 68019 68022 68027 68009 73258 71450 71451 71454 71465 71470 71472 71474 71476 71478 71479 71482 71483 71486 71487 71488 71489 73455 73852 73849 68021 68025 71453 74570 74586 74590 74678 74679 74681 74683 74684 74685 74689 74691 74692 74877 74878 74880 67997 68008 73257 73260 71460 71481 71484 74440 74451 74452 74453 74456 74469 74573 74589 74593 74615 74458 67993
Upon further testing, a potential fault was found in a small sample which could mean, under some conditions, the inner of the element might detach from the shell. Please note that this recall does not apply to Small or Large Halo Riding Helmets . All of the helmets noted are to be recalled and should be returned to the point of sale. Please contact Dover Saddlery with return questions.
Please contact us at DoverSaddlery.com/chat or email customerservice@doversaddlery.com with questions.
