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Dear Customers,
Ovation Protégé Matte Helmet and Ovation Protégé Helmet Pending Voluntary Product Recall Announcement- December 23, 2022 – 2p EST
The US distributor of Ovation helmets, English Riding Supply (ERS), has notified Dover Saddlery of a pending voluntary recall of some its Protégé Matte Helmets (Dover Saddlery item # 36589) and Protégé Helmets (Dover Saddlery item # 36587). ERS has determined that some of its Ovation Protégé model equestrian helmets may not comply with ASTM F1163-15 impact test requirements even though the Safety Equipment Institute (SEI) has certified the Ovation Protégé as compliant with the ASTM F1136-15 requirement for many years. According to ERS, Impacted Ovation Protégé helmets at this time have a manufactured date stamp (located inside the helmet) from December 2020 – December 2022.
Out of an abundance of caution, ERS has suggested that owners of Ovation Protégé Matte and Ovation Protégé helmets in only this date range should discontinue use and bring back to the point of sale for an exchange of an Ovation Deluxe Schooler helmet. ERS and Dover Saddlery apologize for this inconvenience; safety is our number one priority.
Please feel free to contact us at DoverSaddlery.com/chat or email customerservice@doversaddlery.com with questions, we are standing by to help facilitate your return.
6 lb. German Horse Muffins
We would like to inform you there has been a recall on the 6 lb. German Horse Muffins, manufactured November 29, 2018, lot # 8333, due to a quality control problem. The lot number can be found at the bottom of the bag on a small white sticker. The company believes this is an isolated incident but we want to make you aware as an additional precaution.
Banixx
Banixx has issued a recall on their Wound Care 16oz, product # 0220012 and Banixx Shampoo 16oz, product number # 0220464, lot numbers 16165 or 16166. The lot number is located on the back of the bottle by the bar code and appears sideways along the bar code with the expiration date. Banixx states this is an isolated incident of quality control and is not based on the effectiveness of the solution nor the safety of the product.
Charles Owen Halo & Halo Luxe Riding Helmet
Effective immediately, Charles Owen has recalled the Halo & Halo Luxe Riding Helmet in size Medium 6 7/8, 7, 7 1/8, in all colors and styles. The helmet was originally subject to, and passed, the following standard safety helmet tests.
Serial/Batch Numbers: 63752 62483 62490 62487 62485 62484 64796 64810 64799 64801 64804 64805 64806 62493 62489 62482 65390 65016 65013 65014 64865 69360 72590 72591 71461 69359 69362 69363 71458 71452 73339 73340 73230 73231 73232 71456 71457 71459 71462 71463 71464 71466 71467 71468 71475 73448 73453 73457 73459 73543 71469 71477 73444 73446 73447 73449 73450 73451 73452 73454 73456 73458 73460 73474 68014 73473 73478 73445 73461 73462 73463 73464 73465 73470 73471 73472 73475 73476 73477 73479 67994 67996 68007 68010 68011 68012 68017 68018 68019 68022 68027 68009 73258 71450 71451 71454 71465 71470 71472 71474 71476 71478 71479 71482 71483 71486 71487 71488 71489 73455 73852 73849 68021 68025 71453 74570 74586 74590 74678 74679 74681 74683 74684 74685 74689 74691 74692 74877 74878 74880 67997 68008 73257 73260 71460 71481 71484 74440 74451 74452 74453 74456 74469 74573 74589 74593 74615 74458 67993
Upon further testing, a potential fault was found in a small sample which could mean, under some conditions, the inner of the element might detach from the shell. Please note that this recall does not apply to Small or Large Halo Riding Helmets . All of the helmets noted are to be recalled and should be returned to the point of sale. Please contact Dover Saddlery with return questions.
Please contact us at DoverSaddlery.com/chat or email customerservice@doversaddlery.com with questions.
Shipping to the 48 Contiguous U.S. states
Method | Under $45 | Over $45 | DETAILS: MOST IN-STOCK ORDERS SHIP WITHIN 1-2 BUSINESS DAYS |
Economy | $5.95 | FREE | Order arrives 2-9 business days from shipment date depending on receipt location (in the 48 states and does not include oversized items). Carrier = USPS, Fedex, or UPS, whichever is most economical. Delivery window not guaranteed. |
Standard Ground | $12.95 | $5.00 | Order arrives 2-5 business days (Monday-Friday) from shipment date. Not available for shipments to P.O. Boxes. |
Guaranteed 3-business day | $19.95 | $12.00 | Orders are prioritized to arrive within 3 business days (Monday-Friday) if the order is placed by 2pm ET, Monday-Friday. If you need an expedited order between 3-4pm ET, please call customer service. Not available for shipments to P.O. Boxes. |
Guaranteed 2-business day | $24.95 | $17.00 | Orders are prioritized to arrive within 2 business days (Monday-Friday) if the order is placed by 2pm ET, Monday-Friday. If you need an expedited order between 3-4pm ET, please call customer service. Not available for shipments to P.O. Boxes. |
Guaranteed Next business day | $34.95 | $27.00 | Orders are prioritized to arrive on the next business day (Monday-Friday) if the order is placed by 2pm ET, Monday-Friday. If you need an expedited order between 3-4pm ET, please call customer service. Not available for shipments to P.O. Boxes. |
Guaranteed Next Day Saturday | $49.95 | $42.00 | Orders are prioritized to arrive on Saturday if the order is placed by 2pm ET on Friday. Not available for shipments to P.O. Boxes. |
Over-sized Items: Free standard shipping to the contiguous 48 states, applies to items FedEx deems “normal & customary” in size and weight. Large, bulky, or odd-shaped items may be subject to FedEx Oversize/Overweight charges.
“Business days” = Monday – Friday
When calculating shipping time, please use the next business day to start the clock for all orders received AFTER 2pm ET.
Shipping to AK, HI, PR and VI
Shipments to Alaska, Hawaii, Puerto Rico, and the Virgin Islands ship via FedEx where service is available. Now offering 2 Business Day and Next Business Day shipping options. For questions please call or email us for a shipping quote.
Ship Method | Under $45 | Over $45 | Details |
Standard | $24.95 | $17.00 | Order arrives 6-9 business days (Monday-Friday) from shipment date depending on receipt location. These orders typically ship within 24-48 hours of the order being placed. |
Guaranteed 2 Business Days | $44.95 | $37.00 | Orders are prioritized to arrive within 2 business days (Monday-Friday) if the order is placed by 2pm ET. Not available for shipments to P.O. Boxes. |
Guaranteed Next Business Day | $54.95 | $47.00 | Orders are prioritized to arrive on the next business day (Monday-Friday) if the order is placed by 2pm ET. Not available for shipments to P.O. Boxes. |
The Easiest and Best Guarantee in The Business
Shop with 100% confidence at Dressage Extensions If something doesn’t fit you or your horse, return your original purchase within a year, and we’ll make it right with a refund, exchange or replacement.
Our experience as riders and horse owners ourselves is that in most situations a year’s time is fair enough to evaluate proper fit and function. PLUS: For manufacturer’s defects, we’ll extend the manufacturer’s warranty to a maximum of 24 months, regardless of their individual policies. (AND: Manufacturer warranties longer than 24 months will be honored and supported by us as well up to the length of those warranties).
Exceptions: Safety items such as helmets and protective vests may only be returned within 30 days, with their original tags intact. Saddles and riding boots may be returned within the one year period, but are subject to a prorated refund based on usage. Used saddles may be returned for 30 days only. For everyone’s protection, treats and vet meds which have been opened are not returnable, and returned blankets must clean and free of debris. Click here for our full Return Policy.
Click here to find out if your store is curbside pick-up, shop by appointment, or fully open.
Make your Curbside order easy and Contactless:
1. Download the Curbside Delivery form
2. Fill out your order. Do NOT include credit card info.
3. Take a picture with your phone or scan it
4. Email the form to your local Dover Saddlery Store
5. We’ll contact you to confirm & get your payment info.
Dear Customers,
We would like to inform you there has been a recall on the 6 lb. German Horse Muffins, manufactured November 29, 2018, lot # 8333, due to a quality control problem. The lot number can be found at the bottom of the bag on a small white sticker. The company believes this is an isolated incident but we want to make you aware as an additional precaution. Please contact us at DoverSaddlery.com/chat or email customerservice@doversaddlery.com with questions.
We thank you and appreciate your patience while we catch up on our returns processing. We are slowed down due to COVID-19 and staffing constraints. We expect returns and refunds to take 10-14 days for processing once the package is received at our Massachusetts warehouse. You will receive an email notification when your return has been processed. Where is my Refund or Exchange? *Please note: Your refund may take several business days from the time your return is processed until you see the refund in your financial institution* How it works:
- Your return is shipped back to our warehouse in Massachusetts. It arrives in Massachusetts 2-10 business days after you ship it back depending on your geographic shipping location.
- Once your return is delivered to Dressage Extensions, your request for a refund or exchange is processed in 1-2 business days.
Refunds:
- Your refund is processed, and information is sent from Dressage Extensions to your financial institution.
- Your refund will be accepted by your financial institution and show on your account in 1-4 business days. (This varies depending on your financial institution’s policy and processing time)
Exchanges:
- Your exchange item is processed depending on availability and is shipped from our warehouse within 48 business hours from the time the exchange order is placed. Items shipping from the manufacturer may take a bit longer.
- Your exchange order is shipped to you via standard shipping and should arrive in 2-9 business days depending on your geographic location.