The Easiest and Best Guarantee in The Business
Shop with 100% confidence at Dressage Extensions. If something doesn’t fit you or your horse, return your original purchase within a year, and we’ll make it right with a refund, exchange or replacement.
Our experience as riders and horse owners ourselves is that in most situations a year’s time is fair enough to evaluate proper fit and function. PLUS: For manufacturer’s defects, we’ll extend the manufacturer’s warranty to a maximum of 24 months, regardless of their individual policies. (AND: Manufacturer warranties longer than 24 months will be honored and supported by us as well up to the length of those warranties).
Exceptions: Safety items such as helmets and protective vests may only be returned within 30 days, with their original tags intact. Saddles and riding boots may be returned within the one year period, but are subject to a prorated refund based on usage. Used saddles may be returned for 30 days only. For everyone’s protection, treats and vet meds which have been opened are not returnable, and returned blankets must clean and free of debris.
Special Conditions
To protect all customers and ensure that every return or exchange is handled fairly, we may require a receipt or decline a return in these situations:
• Item was not purchased directly from Dressage Extensions. (It was purchased at a used tack sale or from a retailer or online seller other than Dressage Extensions.)
• Item is missing a label or has been defaced.
• No receipt and no valid identification in our stores.
• Item is wet, dirty or contaminated, or until it has been cleaned. (For health and safety reasons, we cannot accept returns on used, defective or poorly fitting blankets if they are UNWASHED.)
• Item has been lost, stolen, damaged, or misused.
• On rare occasions, based on the nature of prior transactions.
• Supplements have been opened or used.
• Multiple returns of the same item.
• Personalized items may not be returned unless defective.
Security Guarantee
Dressage Extensions understands your concerns regarding online security. We share in your concerns and therefore work hard with experts in the field to maintain a highly secure ordering environment. Along with our comment to security, we offer you a Secure Order Guarantee - this gives you 100% protection for your credit card transactions on DressageExtensions.com.
Our Secure Order Guarantee means that you will never have to pay any money related to unauthorized charges to your credit card account, as long as those charges are a direct result from a transaction on DressageExtensions.com.
How it works: If you experience credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50.00 in fraudulent charges to your account. Our Secure Order Guarantee will reimburse you for any amount up to $50.00 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you placed with DressageExtensions.com. For this protection you must promptly notify your credit card company of fraudulent charges and follow their procedures as outlined in your credit card agreement.
The long-awaited Success Equestrian No-Slip Friction-Free Dressage Pad has arrived with a quilted cotton top and a silky-soft fabric lining in key areas to provide a soft, frictionless contact on your horse. The 1.5 cm open cell foam in the seat adds breathability and absorbs shock to help keep your horse comfortable and you and your saddle stable. At the same time, the lining moves with your horse, directing any friction to the area between the silky material and the open cell foam—not the horse.
This saddle pad is an excellent choice for the more sensitive horse. With custom quality without the custom price, it features:
Fully contoured topline to ensure a comfortable fit and freedom of movement.
Airflow grip only where needed; it is antimicrobial, 100% breathable and wicks away your horse’s perspiration.
Anti-friction lining on the wither area offers your horse optimal comfort, even on those hot and humid days.
Girth straps stitched at intervals allow for flexibility in girthing.
Imported. Care: Machine wash, warm water in gentle cycle with a non-bleach detergent. Do not overload washer with too many saddle pads. Launder separately with similar items only and wash regularly for best results. Avoid washing pad with items that have hook-and-loop or buckles. Spot treat stubborn stains. (“Oxy” detergents and stain removers work well.) Hang dry. 100% quilted cotton top. Flexible PVC (airflow grip). Polyurethane (open cell foam). 100% polyester satin wither lining. M(23" spine; 20.5 drop); L(25" spine; 22" drop).
