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Returns Policy

The Easiest and Best Guarantee in The Business
Shop with 100% confidence at Western Rider – if something doesn’t fit you or your horse, return it within a year and we’ll refund, exchange or replace!

ALL sized items that you or your horse can wear qualify for FREE return shipping!

Step 1: Create your Federal Express return label.
Step 2: Affix the label to your package – include your original invoice with your return.
Step 3: Drop the package in a mailbox, give it to your postal carrier, drop off at the post office or Drop it at a FedEx Location. This service is only available within the contiguous 48 United States. See below for additional options and associated charges.

Click here to track a FedEx return.

Please allow 10 business days for your refund to be fully processed.

Non-sized items may be returned for a shipping charge of $7.95 for a package up to 9 pounds plus an additional charge of $1 for every additional pound. This charge will be deducted from the amount of your return.

For returns originating outside of the 48 contiguous US States, please prepay the return shipping costs. You may return via the method of your choice, but please obtain a tracking number and insure your package, as we are not responsible for lost packages. Packages should be sent to:

Western Rider
525 Great Road
Littleton, MA 01460

Only available within the contiguous 48 United States

Policy Details:
Manufacturer’s warranty extended to 24 months or for full length of those warranties, whichever is longer.

- Safety items such as helmets and protective vests may be returned within 30 days of purchase with their original tags intact.
- New saddles and riding boots may be returned within 1 year of purchase and are subject to a prorated refund based on usage.
- Used saddles may be returned within 30 days of purchase
- Treats & vet meds which have been opened are not returnable.
- Horse apparel including blankets must be returned in clean condition, free of debris.

Special Situations:
To protect all customers and ensure that every return or exchange is handled fairly, we may require a receipt or decline a return in these situations:

- Item was not purchased directly from Western Rider – we do not accept items purchased from used tack sales, other retailers, or online sellers
- Item is missing a label or has been defaced
- Item is wet, dirty or contaminated, or until it has been cleaned.
- On rare occasions, based on the nature of prior transactions including multiple returns of the same item.
- Supplements that have been opened or used.
- Personalized items may not be returned unless defective.

We thank you and appreciate your patience while we catch up on our returns processing. We are slowed down due to COVID-19 and staffing constraints. We expect returns and refunds to take 10-14 days for processing once the package is received at our Massachusetts warehouse. You will receive an email notification when your return has been processed.

Where is my Refund or Exchange?

*Please note: Your refund may take several business days from the time your return is processed until you see the refund in your financial institution*

How it works:
- Your return is shipped back to our warehouse in Massachusetts. It arrives in Massachusetts 2-10 business days after you ship it back depending on your geographic shipping location.
- Once your return is delivered to Western Rider, your request for a refund or exchange is processed in 1-2 business days.

- Your refund is processed, and information is sent from Western Rider to your financial institution.
- Your refund will be accepted by your financial institution and show on your account in 1-4 business days. (This varies depending on your financial institution’s policy and processing time)

- Your exchange item is processed depending on availability and is shipped from our warehouse within 48 business hours from the time the exchange order is placed. Items shipping from the manufacturer may take a bit longer.
- Your exchange order is shipped to you via standard shipping and should arrive in 2-9 business days depending on your geographic location.